Refund policy

At Nouriishque, we want you to shop with confidence. We carefully curate authentic skincare products and strive to ensure every order arrives in perfect condition.

This Returns & Refund Policy operates in addition to your rights under the Australian Consumer Law.

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Change of Mind Returns

Due to the nature of skincare and personal care products, we do not accept returns, exchanges, or refunds for:

- Change of mind

- Incorrect product selection

- Personal preference

- Products that have been opened, used, or tested

- Reactions resulting from individual skin sensitivities or incompatibilities

Please carefully review product descriptions, ingredient lists, and usage instructions before purchasing.

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Faulty, Damaged or Incorrect Products

If you receive a product that is:

- Faulty

- Damaged during transit

- Incorrectly supplied

Please contact us within 7 days of receiving your order.

To help us assess your claim, please provide:

- Your order number

- A description of the issue

- Clear photographs of the product and packaging

Once reviewed, we may offer:

- A replacement product

- Store credit

- A refund

depending on the circumstances and your rights under Australian Consumer Law.

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Allergic Reactions & Skin Sensitivities

As skincare products contain active ingredients, individual results and skin reactions may vary.

We recommend reviewing ingredient lists carefully and performing a patch test before introducing any new skincare product into your routine.

Nouriishque cannot provide refunds for products that do not suit your skin type or cause irritation due to personal sensitivities, unless required under Australian Consumer Law.

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Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

- A replacement or refund for a product with a major failure

- Compensation for any other reasonably foreseeable loss or damage

- Repair or replacement if a product fails to meet acceptable quality standards and the failure does not amount to a major failure

Nothing in this policy excludes or limits any rights you may have under Australian Consumer Law.

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Refund Processing

Approved refunds will be processed to the original payment method used for purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.

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Return Shipping Costs

Where a product is confirmed to be faulty, damaged, or incorrectly supplied, Nouriishque will cover reasonable return shipping costs.

For any other approved return, return shipping costs will be the responsibility of the customer.

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Order Cancellations

Orders are processed quickly to ensure prompt dispatch.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Returns & Refund Policy.

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Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Nouriishque

Email: hello@nouriishque.com.au

Website: www.nouriishque.com.au

We are committed to resolving any concerns fairly, promptly, and in accordance with Australian Consumer Law.